Cancellation & Refund Policy
Cancelling an order
You can request cancellation any time before your order is shipped by contacting us with your order number. Once shipped, an order cannot be cancelled but can be returned per our Shipping & Returns policy.
Failed or incomplete online payments
If an online payment fails, is dropped, or does not complete, no charge is made and any authorization is automatically released by your bank or Cashfree — we do not receive or hold funds for incomplete payments. If your bank shows a temporary hold, it is typically reversed automatically within 5–7 business days.
Refund timelines
Approved refunds for online payments are processed to the original payment method within 5–7 business days of approval, via our payment partner Cashfree Payments. Cash on Delivery refunds are processed via bank transfer within the same window, once your bank details are confirmed.
Need help?
Reach out via our Contact page with your order number and we'll take care of it.
Quick answers
Can I cancel my ARChip order?
Yes, any time before your order is shipped. Contact us with your order number. Once shipped, an order cannot be cancelled but can be returned under our Shipping & Returns policy.
What happens if my online payment fails?
No charge is made for a failed or incomplete payment. If your bank shows a temporary hold, it is typically reversed automatically within 5-7 business days.
How long do refunds take?
Approved refunds for online payments are processed to the original payment method within 5-7 business days via Cashfree. Cash on Delivery refunds are made by bank transfer within the same window, once your bank details are confirmed.
How do I request a refund?
Use our contact page with your order number and we will take care of it.